Pin188 Terms and Conditions — Platform Usage Guidelines

Welcome to pin188, an online gaming platform operating under the domain pin188.pro. This Terms and Conditions document constitutes a legally binding agreement between you as the user and pin188 as the platform operator.

These Terms and Conditions apply to all aspects of using the pin188 platform, including account registration, gaming activity, financial transactions, use of bonuses and promotions, and all interactions with the services provided by pin188.

Pin188 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain informed of the latest terms in effect.

In the event of any discrepancy between the Bahasa Melayu version and any other language version of this document, the Bahasa Melayu version shall be considered definitive for users in Malaysia.

Use of the pin188 platform is restricted to individuals who meet the following eligibility criteria. pin188 reserves the right to request proof of eligibility at any time and to suspend or terminate the account of any user found not to meet these requirements.

• Age Restriction: You must be at least 18 years of age at the date of registration. pin188 takes underage protection seriously and conducts digital KYC checks to verify user identity and age.
• Location: pin188 services are offered to users accessing the platform from permitted locations. Users from jurisdictions that restrict online gaming are fully responsible for complying with their local laws.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions that prohibit the use of online gambling services.
• One Account Only: Each individual is permitted to hold only one pin188 account. Ownership of multiple accounts by a single individual is strictly prohibited and may result in the termination of all related accounts and forfeiture of balances.
• Non-pin188 Employees: Employees, contractors, and immediate family members of pin188 staff are not eligible to register or play on this platform.

To fully use pin188 services, you must register an account by providing accurate, complete, and up-to-date information. pin188 employs a digital identity verification process (KYC) to ensure the security of all members.

During the registration process, you are required to:

• Provide your full name as shown on your valid national ID or passport.
• Enter your correct date of birth for age verification purposes.
• Use an active email address that is accessible only by you.
• Set a strong password of at least 8 characters, including uppercase letters, lowercase letters, and numbers.
• Provide an active Malaysian phone number for two-factor authentication (2FA) purposes.

Pin188 reserves the right to request additional supporting documents at any time as part of our ongoing KYC process. Failure to fulfil verification requests within the specified timeframe may result in a temporary suspension of your account until verification is completed.

If you suspect that your account has been accessed without authorisation, you must notify the pin188 support team immediately via Live Chat or our official email.

Pin188 provides a variety of deposit methods suited for users in Malaysia. All deposits are credited to your account instantly upon payment confirmation from the respective financial service provider.

Deposit methods accepted by pin188 include:

• DuitNow: Instant transfers via the trusted DuitNow system.
• FPX (Financial Process Exchange): Direct transfer from your Malaysian bank account.
• Touch 'n Go eWallet: Deposit easily via your Touch 'n Go eWallet.
• GrabPay: Fast payments via the GrabPay app.
• Boost: Boost, a popular e-wallet payment method in Malaysia.

All deposits must be made using a payment method registered in your own name. pin188 prohibits the use of third-party accounts for deposit purposes. Violation of this policy may result in account freezing pending the completion of an investigation.

Pin188 is not liable for any deposit delays or failures caused by third-party system disruptions, payment platform maintenance, or bank instructions that block the relevant transaction.

Pin188 is committed to processing all valid withdrawal requests within the stipulated timeframe. Standard withdrawals are processed within 5 to 15 minutes for members who have completed full KYC verification.

The withdrawal conditions that must be met are as follows:

• Your account must have completed full KYC verification before your first withdrawal request is approved.
• The withdrawal method must match the deposit method used, unless specifically approved by the pin188 finance team.
• Any active bonus with an unfulfilled wagering requirement must be completed before a withdrawal is permitted.
• Daily minimum and maximum withdrawal limits are displayed in your account's withdrawal section.

Pin188 reserves the right to request additional supporting documents for withdrawals exceeding a certain amount as part of our anti-money laundering (AML) compliance procedures. Delays in providing the requested documents may postpone the processing of your withdrawal.

Pin188 offers a wide range of attractive bonuses and promotions to its members, including a welcome bonus, reload bonuses, weekly cashback, game-specific promotions, and VIP programme rewards. All bonuses are subject to their respective specific terms and conditions.

• Wagering Requirement: Each bonus carries a wagering requirement that must be met before any winnings from that bonus can be withdrawn. The wagering requirement ratio is clearly stated on every bonus offer.
• Validity Period: Bonuses have a specific validity period. Bonuses that expire without their wagering requirements being met will be automatically forfeited.
• One Bonus at a Time: By default, only one active bonus is permitted at a time unless otherwise stated in the relevant promotional terms.
• Game Contribution: Not all games contribute equally to bonus wagering requirements. Contribution details by game category are stated on the respective promotions page.
• Bonus Abuse Prohibition: pin188 employs a sophisticated detection system to identify bonus abuse. Any attempt to exploit bonus offers through arbitrage techniques, hedge betting, or other methods deemed illegitimate may result in bonus cancellation and account termination.

Pin188 uses a certified, independently audited random number generator (RNG) to ensure the fairness and integrity of every game outcome. All games are conducted to the highest standards of integrity.

Players are required to:

• Play fairly and do not use any automation software, bots, scripts, or third-party tools that provide an unfair advantage.
• Do not engage in any form of collusion or cooperation with other players to cheat the game system or other players.
• Do not exploit any bugs or technical vulnerabilities in the games. Any bugs discovered must be reported to the support team immediately.
• Comply with the minimum and maximum wagering limits set for each game.

Pin188 reserves the right to void or reject any wager suspected of involving fraud, manipulation, or a breach of the established game rules, regardless of whether the wager has been settled or is still active.

Pin188 is committed to providing a safe, respectful, and enjoyable gaming environment for all members. All users are required to conduct themselves with courtesy and responsibility at all times while using our platform.

The following conduct is strictly prohibited on pin188:

• Use of offensive, obscene, threatening, or abusive language in any communication channel on the platform.
• Harassment, threats, or harmful behaviour towards other players or pin188 staff.
• Spreading false or misleading information about pin188 to other parties.
• Attempts to hack, breach, or disrupt the technical infrastructure of the pin188 platform.
• Use of the platform for any illegal activities including money laundering or financing of unlawful activities.
• Registering an account using a false identity or another person's identity without authorisation.

Pin188 respects the privacy of every member and is committed to protecting your personal information in accordance with applicable data protection laws. The collection, processing, and storage of your personal data are governed by pin188 Privacy Policy which form an integral part of these Terms and Conditions.

By using the pin188 platform, you agree that pin188 may:

• Collecting and processing your personal information for identity verification, payment processing, and service delivery purposes.
• Using usage data to improve the user experience and personalise relevant offers for you.
• Sharing necessary information with the relevant authorities when required by law or court order.
• Retaining records of your transactions and account activity for the period required by legal compliance obligations.

You may close your pin188 account at any time by contacting our support team. Account closure requests will be processed within 3 business days after all eligible balances have been processed for withdrawal.

Pin188 reserves the right to suspend or terminate your account without prior notice if:

• You have violated any part of these Terms and Conditions.
• Pin188 suspects that fraud, money laundering, or other illegal activities involving your account have occurred.
• You provided false or misleading information during the registration or KYC verification process.
• Your account shows no activity for the specified period (inactive account).
• Legal or compliance requirements necessitate such action.

For terminations arising from a breach of terms, pin188 reserves the right to forfeit any balance in the account concerned, including deposited funds and wins, depending on the severity of the breach and the findings of the internal investigation.

The pin188 platform is provided on an "as-is" and "as-available" basis. While pin188 strives to ensure the platform operates smoothly at all times, we make no guarantee that the service will always be free from interruptions, delays, or technical errors.

In any case, pin188's aggregate liability to you shall not exceed the net deposit amount you have made in the 30 days preceding the relevant claim. This limitation of liability applies to all types of claims, whether based on contract, tort, or otherwise.

Pin188 is not liable for:

• Loss of income, profits, or business opportunities associated with the use of or inability to use the platform.
• Indirect, incidental, or consequential damages arising from the use of the pin188 platform.
• Conduct or content generated by other users on the platform.
• Service disruptions beyond pin188's reasonable control, including force majeure events.

Pin188 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments made will take effect immediately upon publication on the pin188 website unless a different effective date is specifically stated.

Pin188 will endeavour to notify you of significant changes through in-platform notifications or the email registered to your account. However, it remains your responsibility to review the Terms and Conditions periodically.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through good-faith negotiation within 30 days, failing which through a mutually agreed arbitration process.

If any provision of these Terms and Conditions is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the pin188 support team via email at [email protected] or via Live Chat, available 24 hours a day.